Welcome to General Foam Plastics, Your US manufacturer of Special products for ALL Seasons! Wednesday, 30 July 2014    

PRODUCT SALES INFORMATION

General Foam Plastics Corporation
3321 East Princess Anne Rd.
Norfolk, Va. 23502

For Sales Information Please Contact us at
Phone Number: 1-757-857-0153 or
Email us at Sales Support


CUSTOMER SERVICE INFORMATION

For Consumer Parts, Services or Questions, Please Contact us at
Phone Number: 1-855-277-0085 or
Email us at Customer Support

Pools and Filter Pumps



How long does it take to set up my pool?
How much air should be used to inflate the top ring?
Do I need to prepare the ground or dig a hole for the pool?
Do I need to install a fence around the pool?
I don't have an electrical outlet outside. How can I connect the filter pump?
The pump is running but I don't feel any water being delivered into the pool. Why?
How long do I need to run my filter pump?
Approximately, How many gallons of water does my pool hold?
Do I need to add chemicals to the water in my pool?
How ofter do I need to change my filter?
I run the pump regularly, but my pool water has become cloudy or green. Why?
How often do I need to change the water?
The top ring of my pool has a hole in it but I can find the source. Any Sugestions?
The top ring of my pool is leaking. Will it collapse?
Grass is growing in the bottom of my pool. Why? Are there holes in my pool?
Can I dive into the pool?
Do you sell pool covers, or other accessories for my pool?
What should I do if my pool is missing some parts?"
Can the pool be left set up year-round?
How do I store my pool during the winter months?
 
Still have questions?  Please Contact Us




How long does it take to set up my pool?

Depending on the size of the pool and the condition of the area where it will be placed, a pool can be ready to fill with water in less than 15 minutes. For a Metal Frame Pool, you should be able to set the pool up in less than an hour.

How much air should be used to inflate the top ring?

Do not over inflate any rings of the pool or use high-pressure air compressors. Inflate until the ring is slightyl firm to the touch. An over inflated ring may burst or lead to leaks in the seams, especially when heated by the sun.

   
Do I need to prepare the ground or dig a hole for the pool?

The pool should be set up on level ground (± 2%) free of rocks, branches holes and other objects. There is no need to dig a hole or otherwise prepare the ground. If you require an extra layer of protection between the ground and the pool liner due to ground conditions, we recommend using a ground cloth. If you have a question about our ground cloths or would like to purchase one, please contact Customer Support.

Do I need to install a fence around the pool?

Consult your local area building department for requirements for erecting a pool. Some areas require a fence or other device around the pool area to ensure personal safety and security. Always supervise children playing in the pool area and DO NOT leave them unattended.

   
I don't have an electrical outlet outside. How can I connect the filter pump?

Contact a qualified, licensed Electrician to install the necessary connection for your filter pump. Always comply with local electrical standards and regulations. Do not use extension cords and always ensure the pump is connected to an outlet installed with a GFCI (ground fault circuit interrupter).

The pump is running but I don't feel any water being delivered into the pool.  Why?

When the pump is first started, there may be air present in the chamber that may create a vacuum and prevent water from going through the pump. Slowly open the air valve to release the trapped air and for the pump to fill with water, then close the air valve. Your pump should be working fine now.

How long do I need to run my filter pump?

Use the following table as a guideline for how long to operate your pump. We recommend filtering the pool once every day. Note the actual required time depends on the size, amount of use, and the amount of debris in the pool.
  Table

 
Approximately, How many gallons of water does my pool hold?

See the following table on Pool Capacity. We recommend filling the pool to 80% capacity and allowing room for water displacement during normal use. 
 Table

Do I need to add chemicals to the water in my pool?

Yes. For sanitation reasons, your pool water should be treated just like any other pool. This may include the use of chlorine and other treatment additives. Consult your local pool supply retailer for recommendations.

How ofter do I need to change my filter?

It depends on the time you run your filter and the amount of sediment in the pool water. Under normal use and conditions, the cartridge should be replaced weekly. Failure to change the cartridge will cause the pump to become clogged, reduce performance, and may damage the pump.

I run the pump regularly, but my pool water has become cloudy or green.  Why?

The filter pump is designed to remove dirt and small material from the water. However, it does not prevent the growth of algae or other bacteria. We strongly advise the use of pool treatment additives to prevent algae and bacteria growth. Please consult your local pool supply retailer for recommendations.

How often do I need to change the water?

With regular filter pump use, the use of pool treatment additives, and routine maintenance, you will not need to change the water completely very often. Consult with your local pool supply retailer for more specific advice.

The top ring of my pool has a hole in it but I can find the source.  Any Sugestions?

Try using a solution of soapy water. Inflate the top ring and sponge the soapy water over the ring. Where the air escapes, bubbles should form. Wash away the soap, dry, and use a repair patch or other method to repair the hole.

The top ring of my pool is leaking.  Will it collapse?

No. Although the top ring is designed for support, the pool will remain standing even if all the air is removed from the top ring. However, you should locate and repair the hole in the top ring using a repair patch or other method. This will ensure that your pool will function optimally.

Grass is growing in the bottom of my pool.  Why?   Are there holes in my pool?

No. Certain species of hardy grass (such as Bermuda) may be able to grow through multiple layers of PVC. You can simply remove the grass if it becomes a problem. It does not create holes in your pool liner and water will not leak from the grassy area.

Can I dive into the pool?

Diving into an above-ground pool is extremely dangerous and should not be done under any circumstances. Serious injury and/or death can result.

What should I do if my pool is missing some parts?"

Please Contact Us on our website or call our US toll free customer service number at:
1-855-277-0085 for further assistance.

Can the pool be left set up year-round?

This depends on where you live and the average temperature in your area. Extreme cold weather may crack and damage the PVC walls. The pool should not be left in temperatures lower than 0 degrees Celsius or 32 degrees Fahrenheit.

How do I store my pool during the winter months?

Be sure to completely drain and dry the pool before storage to prevent mold from growing. Store in a dry area where the temperature does not fall below 40 degrees Fahrenheit. TIP: leaving the pool in the sun will soften the vinyl and make it easier to fold for storage.